Dispute Search Type and QA

What we'll review:

Adding A Consumer Dispute to an existing Report

New Searches in QA for a Candidate with a Previous Dispute

deverus offers a custom search in which you can order a "Consumer Dispute" and attach it to a current report. This search type can be used to gather additional information, track progress on an investigation and complete any final findings.

Additionally, QA users will be able to identify when a subject has an existing dispute already recorded in the system for County or Statewide searches. 

This will help ensure you are aware of any past disputes for a candidate, thereby helping prevent potentially misreporting the same information again. It will also serve as another alert for your QA team to take extra precaution when validating the information on the report.

Using the New Consumer Dispute Custom Search

A new Custom Report Search will be added to your system: Consumer Dispute.

Before it can be used, you will need to assign your researcher and  enable the search for your clients, as you would any other search.

 Enabling Search Types and setting Ordering Options 

Adding A Consumer Dispute to an existing Report

You can add a Consumer dispute to an existing Record from the Report Level.

Select order more searches for this report

From the list of Individual searches, select Consumer dispute, and click the Order Searches button

The candidate information will be pre-populated from the existing report.

Verify the information and click Continue

Proceed to the Consumer dispute Ordering screen and enter the required SearchID of the disputed search.

Click Continue

On the Order Confirmation tab, click Place Order

When you view the Report Level, you can see the Consumer Dispute search has been added to the report

(*Note; The SearchID you entered when adding the Consumer Dispute is in the Detail) 

You can enter results for the Consumer Dispute Search directly from the search level.

 

New Searches in QA for a Candidate with a Previous Dispute

Once a candidate has a completed Consumer Dispute in your system, it will be automatically linked to any future County or Statewide Criminal searches (for the same jurisdiction), based on the Candidate DOB, Last Name, and SSN

For Example:

• Client A has added a Consumer Dispute for a Statewide Criminal search  for their Candidate
• Client B later orders a Statewide Criminal Search for the same candidate and same state
• Based on the results of that search and the Client's QA settings, the search is sent to QA

When your QA user reviews the search, the details include a link to the existing Consumer Dispute