Add Live TATs to the Client Module

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Permanently deleted user

• October 26, 2021 20:04
• Edited

What problem are you trying to solve?

I am a CRA, and I would like for my Clients to be able to see live Turn Around Times for their orders so that they do not have to reach out to us for updates until after the expected TAT has passed. 

How does this process work today?

Currently, there is not a way for HR Users to see live TATs in their client portal. Because of this, the users have to reach out to the CRAs in order to get status updates. 

Potential Expected Workflow-

Client logs into their portal -> Views In Progress queue -> Clicks Applicant Name -> Views search type (example below: driving history report) -> Expected TAT would show under the ‘in progress’ status

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  Pierre Rhodes

  • October 26, 2021 20:21

  Yes this would be great. These should also be viewable to admins in the admin portal. That way when we see the usual ETA expires we can then go to researchers and get updates.

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  Neil Adelman

  • October 26, 2021 20:29
  • Edited

  How is the expected TAT calculated? Is this initial TAT calculated by Deverus based on historical data for the given report or jurisdiction?

   

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  Tina Kalogeropoulos

  • October 26, 2021 20:52

  Would the TAT be updated based on an algorithm of current turn around times in that county (like would it be reconfigured once a week, once a month, etc)?

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  Permanently deleted user

  • October 29, 2021 16:50

  Hi Everyone! 

  The expected turn around times look at previously run searches for the jurisdictions/ counties. 

  Expected turn around times are calculated by taking the average of the prior 4 weeks (from the date that the order is being placed) of the tat (for the specific county/ jurisdiction) regardless of the researcher. 

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