Multiple Quality Review users
It would be nice to have different QA users rather than just one or one assigned for specific type of searches or clients.
For example, say you have 1000 nationwide criminal database searches to be reviewed, it would help speed up process to have 5 different QA users reviewing them at the same time and be able to identify which QA user processed part of those.
In addition, be able to view a performance report of how of many searches each QA user processed.
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Official comment
Hi Joe!
This is a great point and excellent feedback. There is a native way to assign searches from the Quality Assurance queue to more than one QA Analyst; however, please note that auto-assignment for QA does not currently exist. I will include a link to the related KB article here: https://deverus.zendesk.com/hc/en-us/articles/360021167431-Quality-Assurance-Queue#assignee
Once searches are assigned to a QA Analyst, that user can navigate to the Quality Review queue and filter by their name in the Assignee field to isolate only their own assigned work.
In terms of a performance report, there are several in the Reports section of your dashboard that may be helpful (log in -> from Dashboard, select Reports on the left-hand side), one of which is the Employee Productivity Report which shows how many searches an admin user processed.
I hope this information is helpful! We have made note of your feedback internally to help guide any future updates. Thank you kindly!
Comment actions -
This is definitely something that should be done. I would love to assign certain QAs to certain personnel based on volumes or client types. Currently the system only shows one QA queue which can cause multiple overlaps of labor if more than one QA person or 2 is operating the same search type. Following.
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